Terms & Conditions

Zigi Retail Ltd terms and conditions


You acknowledge and accept that these terms and conditions may be changed from time to time without notice and accept that you are bound by such changes immediately upon such change each time you enter this website. It is your responsibility to visit this page periodically to view the current terms and conditions by which you will be bound.

1. General

This website is offered for the UK residents only. The use of the website and any purchase by you on this website of any products are governed by English Law and, in the event of any dispute, the relevant parties shall irrevocably submit to the exclusive jurisdiction of the English Courts. Use of this website and any purchases by you on this website of any products indicate your acceptance of these terms and conditions. Zigi Retail Ltd reserves the right to amend and make changes to the contents of this website at any time, and to add or withdraw items from our range without notice. To the fullest extent permitted by law, Zigi Retail Ltd disclaim all warranties of any kind with respect to the content of the website. These terms and conditions do not affect consumer statutory rights.

Zigi Retail Ltd reserves the right to refuse services to any customer or to require verification of information prior to the acceptance of any order without any prior notification. In the event of the product price being incorrectly displayed on the website, the normal price will be applicable instead. Zigi Retail Ltd has the right to refuse or to supply any incorrectly priced product, whether or not the order has been confirmed and credit or debit card charged. If payment has been made, we will credit back the amount of the incorrect price.

All sizes and measurements given on Zigi Retail Ltd are approximate and provided for your guidance only. We have made every effort to describe the products as accurately as possible, with regard to sizes, lengths and weights, and to display all our products as accurately as possible. However, please be aware that colours and images can vary depending on the calibration of your computer’s monitor, in other words colours and images may vary dependent on your monitor and browser and we cannot guarantee that products will appear exactly the same as on your monitor. Descriptions of products are those commonly used in the trade and, unless otherwise stated, please refer to the pictures of products on this website.

All references to “silver” and “gold” etc. refer to colour and not material of product. If it is made of Sterling Silver, Silver Plated, Gold, gold plated etc. this will be stated in the description.

Products may contain small parts and are not suitable for children under three years of age.

All display materials pictured on this website, such as jewellery stands and jewellery busts, are not included as part of the sale. The design and colour of gift boxes and bags may vary, subject to the availability and depending on the shape and size of the jewellery.

The acceptance of contract is formed by the state of confirmation, by authorisation of transaction and payment confirmed by receipt. If your order is accepted, we shall inform you by e-mail or telephone. All orders are subject to availability and confirmation of the order price by Zigi Retail Ltd. Despatch time may vary. We do not take responsibility for any delay in delivery due to postal delays.

This website is operated and owned by Zigi Retail Ltd, a company registered in England and Wales, registration number 04418334. Permission is granted to electronically copy and to print in hard copy this website for the sole purpose of placing an order with Zigi Retail Ltd. All site design, text, graphics, Zigi Retail Ltd logo, images, materials, trademarks, the selection and arrangement thereof, on this website are subject to copyright of their respective owners and all rights reserved. No copy, modification, reproduction, distribution, republication and transmission in any form or by other means without prior Zigi Retail Ltd written permission.

No addition to or variation of these conditions will bind the company, unless it is specifically agreed in writing and signed by a director or secretary of the company. No agent or person employed by or under contract with the company has the authority to alter or vary in any way these conditions.

Certain links on this web site lead to resources located on servers that are not maintained by Zigi Retail Ltd or under its control. Zigi Retail Ltd does not take responsibility for the contents of any such referenced websites or for the availability of access to such websites.

All product names are purely a random selection and are not “Trade Names” or related to any item from any other company.

2. Definitions

Within these terms and conditions, the words ‘seller’, ‘company’, ‘us’, ‘we’ or ‘our’ refer to Zigi Retail Ltd. The terms ‘you’, ‘customer’ or ‘client’ refers to the person or company to whom this document is addressed. ‘International customer’ means a customer from outside the United Kingdom.

3. Our contract

Once you place an order to purchase a product from Zigi Retail Ltd, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send email confirmation to you that your order has been completed.

Any products on the same order which we have not confirmed in a completed order email to have been despatched do not form part of that contract.

If no email confirmation is received then the order may not have been processed correctly. We encourage you to contact us in this event to ensure the correct delivery of your order.

The customer bears the risk of the goods once they are delivered.

4. Delivery

Our jewellery is supplied direct from stock, sent first class Royal Mail to UK addresses. ‘Next Day Delivery’ and ‘Next Day Delivery including Saturday’ to UK Addresses can also be ordered. Delivery is a chargeable extra unless minimum order value for free shipping is exceeded.

All of our jewellery sold through this website is individually presented in gift boxes or gift bags where suitable and securely packaged.

Please note: the customer is responsible for providing a correct and accurate address and Zigi Retail Ltd accepts no liability for non-delivery if the details are incorrect. No change can be made to the delivery address once the order has been accepted. See our Delivery page for delivery charges and full delivery policy details for retail sales. The delivery policy for trade customers can be found here.

We make every effort to deliver the orders as soon as possible. However, please note that despatch estimates are just that and should not be relied upon as anything other than an estimate. We do, however, endeavour to despatch all the orders within 1-2 working days once full payment has been received and cleared. If the item is not in stock, we shall e-mail you with the option to cancel your order if you would rather not wait for the item to return to stock.

5. Cancellation

Orders may be cancelled up to 48 hours before the intended delivery date, subject to a 10% administration charge. No refund will be given for orders cancelled within 48 hours of the intended delivery date. We will make every effort to stop such a delivery taking place, but offer no guarantee.

To cancel an order, please call Zigi Retail Ltd on 01484 665 887.

6. Returns

With regard to all products ordered, the customer is given a 7-day cooling off period, which gives them time to inspect, and accept or deline the goods ordered. The customer shall be deemed to have accepted the goods unless the customer contacts us within 7 days of receipt of goods. If the goods are not accepted, within this 7-day period, the customer is given the right to return the goods for a refund and must contact us within the 7-day period. This does not affect the customers statutory rights. Please read our full refund policy on our Returns page.

7. Pricing and payment

All prices are quoted in pounds sterling (£) and are inclusive of VAT (as may be prescribed by law from time to time), unless otherwise specified. Packaging and delivery charges will be shown at the checkout stage of the order and added to the order total. If placing your order by telephone, you will be informed of the postage charges at the time of order.

Availability information for products sold by us is listed on the website, including on each product page. Beyond what is displayed on the page we cannot be more specific about availability. In very exceptional circumstances the product may vary slightly from that shown. Where we make substitutions it will be with a product of equal or greater value.

Despite our best efforts some products in our catalogue might be mispriced. Rest assured, however, that we verify prices as part of our despatch procedures. If a product’s correct price is lower than our stated price, we charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion either contact you for instructions before despatch or cancel your order and notify you of such cancellation.

Payment must be made in pounds sterling (£) by credit or debit card via PayPalTM

8. Your account

If you use this website, you are responsible for maintaining the confidentiality of your account and password for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information that you provided us with in the Your Account area of the website.

9. Children

www.zigijewellery.co.uk does not sell products for purchase by children. If you are under 18, you may use www.zigijewellery.co.uk only with the involvement of a parent or guardian.

10. Privacy

Please review our Privacy Policy, which also governs your visit to www.zigijewellery.co.uk, to understand our practices.

11. International customers

Customers from outside the UK can only pay by international credit card and must pay in pound sterling unless otherwise specified. Most credit card companies allow international credit card payments in pounds sterling. All other terms and conditions apply.

12. Information accuracy and availability of this website

All information and materials on this website are for the purpose of providing general information about Zigi Retail Ltd and the products and services we provide. All materials and information are provided in good faith and may be used for information purposes only and in accordance with these terms and conditions. While we endeavour to ensure that all information and product descriptions are accurate and up to date, (to the maximum extent permitted by law) we make no representations or warranties (express or implied) that the information or materials published on this website are accurate, comprehensive, verified or complete. In particular, we make no representations or warranties (express or implied) concerning the fitness for any particular purpose of any such product or service we provide. Please note that the information on this website does not constitute any form of advice and/or recommendation. While we try to ensure that our website is normally available 24 hours a day, we will not be liable if, for any reason, this website is, at any time, unavailable for any period of time or at all. Access to this website may be suspended temporarily or permanently without notice.

13. Information use and access

Your access to this website is strictly limited to viewing, using, downloading and storing the information contained on this website solely for your legitimate personal or business use. Any access to this website other than as permitted by these terms and conditions or any access or attempt to access other areas of the Zigi Retail Ltd computer system or other information contained on the system for any purposes is strictly prohibited.

You must not use the website in any way that causes or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way. Nor must you use this website for fraudulent or unlawful or criminal activity. You must not use this website to send, use or reuse illegal, offensive, abusive, indecent, defamatory, obscene, menacing material; or political campaigning, commercial solicitation, chain letters, mass mailings or ‘spam’; or to cause annoyance, inconvenience or needless anxiety; or to breach copyright, trademark, confidence, privacy or any other rights.

14. Intellectual Property Rights Notice

The information and materials contained in this website are subject to copyright and/or other intellectual property rights (including, but not limited to, rights in trademarks, trade secrets and patents) owned or licensed to us.

You may download to a local hard disk and/or print individual sections of this website for personal use and information or for the internal use of your business only. Any file downloads are made at your own risk.

You acknowledge that all proprietary rights in and to such copyright material and/or materials attracting other intellectual property rights are and shall remain vested in us or our third party licensors and that you shall obtain no rights in respect of such materials other than as stated above.

The products, technology or processes described in this website may be the subject of other intellectual property rights reserved by us or third parties and you shall obtain no rights in respect of such products, technology or processes.

15. Electronic communication

When you visit our website www.zigijewellery.co.uk or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website.

For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, satisfy any legal requirement that such communications be in writing. Please note, this does not affect your statutory rights.

16. Liability

We will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed.

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. Please note, this does not affect your statutory rights.

17. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.